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'You didn't come this far,
to only get this far'... 

We craft holistic experiences that harmonize Brand, Client, and Employee connections, we are a full-service boutique experiential agency. 


We Do

We sculpt experiences that aren't just memorable, they’re iconic.

We specialize in the three pillars of experience: 

Client, Brand, and Employee.

Customer Employee  Brand Experience Agency




We help you transform your business, 

shifting it to a 'Business of Experience'

We have extensive in-house experience, we cater to a wide range of companies from across all industries, globally.

What we do
Our Capabilities

World-renowned brands don’t just have consumers, they have believers. We delve deep into the ethos of your brand, weaving experiences that resonate, captivate, and turn passive observers into fervent advocates.

Our Capabilities


Employee Experiences 

Employees grow, evolve, and transform. 

We curate experiences that cater to every life stage of your employee’s journey within the organization, ensuring sustained growth, and long-lasting engagement.

Employees are not static; they expand, adapt, and mature. We create curated experiences that accompany them through each milestone in your organization, ensuring both their continual advancement and unwavering engagement.

Client Experience

Brand Experience

Tailored Training
& Workshops

Developing people both personally and professionally is in our DNA. Through our coaching and training programs, we made a huge impact both on team loyalty as well as business results. We find that empowering, engaging, and involving your employees reaps huge rewards. 

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Image by Oksana Taran

Image by Oksana Taran

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Image by Kier In Sight

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Image by Fredrik Öhlander

Image by Fredrik Öhlander

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Image by Austin Distel

Client loyalty isn’t a given, it is earned. We support companies to transform their business into a “business of Experience” through our tried and tested programs and workshops.

Our training methodology is based on the three human traits - Mind-Set | Behaviour | Skill Set

All our programs are designed to be interactive and experiential for the participant through the Coaching Method. All training and workshops are modular which means that you get to design your own bespoke program that fits perfectly to your team and client needs.

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VIC Initiatives

Planning an integrated exceptional and memorable experience for your customers is our specialty.

As the say: "'the devil is in the detail'.

We design fabulous adventures that incorporate client preferences with your brand heritage and story to create that fairy-tale moment.

We Support luxury brands as a white label service from inception to execution.

Our team on the ground will represent your brand to the highest standards, we will act as an extension to you.

from the design, organization and execution of client events or activities, we will be there with you, working hand-in-hand, giving you the full support you need.

Our services include:

All our initiatives are unique and perfectly matched to your brand brief.

Planning, sourcing & execution:​

- VVIC travel programs
- Complex planning

   (cross-continent, numerous persons)
- Personally tailored experiences
- "Money can't buy" moments
- Gifting

Customer Employee Experience Agency

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel"

(M. Angelou). 

Our Story

Pioneering the Experience Industry in the MENA region. 


Our journey began in January 2020 with a singular vision: to revolutionize the experience industry. 


From day one, our unwavering mission has been to bridge the gap between brands, employees, and clients, creating meaningful connections that drive business success and loyalty.


With two decades of in-house experience serving renowned global luxury brands across the UK, USA, Europe, and the Middle East, our team has consistently crafted, executed, and implemented intricate retail, clienteling, and employee strategies. These strategies have consistently delivered tangible business results, reinforcing our commitment to excellence.


We're more than just a team; we're a tribe of professionals deeply skilled in the realms of employee, brand, and customer experience. Each member of our tribe brings a Unique Selling Proposition to your business, ensuring that you receive exceptional service with a personal touch. 


Our ethos is simple yet profound: "We all deserve excellent quality service, a personal touch, and the sense of being part of an extended family." Join us on a journey where experience is everything.

"We all deserve excellent quality service, a personal touch and to feel part of an extended family". 

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Our Story
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Our Services

Employee Experiences 

- Building cultures of inclusion and respect 

- Executive Coaching 

- Positive Leadership Programs 

- Team building activities and workshops

- Team happiness surveys

 - Nutrition & healthy living 
- Mental Health & Personal Growth
- Breathing & meditation programs
- Fun Fitness Challenges, Competitions, Contests
- Cool Perks and Just For Fun
- Productivity Boosters
- Happiness zones 

Client Experience

- Corporate Client Strategies

- Client Journey Mapping

- Client Experience Training programs and Tools

- Value Tier Strategy

- Outreach strategy / Programs

- Engagement plans
- Specific engagement strategies for HNWI

   and top VIC's / Client journey ​

- CRM strategies
- Customer retention and online outreach programs
- Digital sales in retail stores 
- CX insights (analysis and implementation) 

Brand Experience

- Headhunting

-Strategy | Inception | Implementation  

- Product development

- Merchandising

- Buying & Merchandising

- VM

Tailored Training
& Workshops

- Clienteling / Hospitality / Etiquette / Art of hosting 

- Connect, Capture, Convert, Cultivate  

- Emotional intelligence

- Storytelling
- Client psychology

- Effective communication
- Customer excellence - building rapport
- Team building offsites

- Digital sales techniques 
- And many more

Our services

Get in Touch /+971(0)4 427 21 21

E532 Saaha Office / Block B / Downtown Dubai / United Arab Emirates 

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We encourage every person in our tribe to be bold and expressive;

to embrace individuality and practice the art of honesty.

We value integrity and the belief that by nourishing our people and our clients and by standing by our values, we can create positive change.


Our Founder 


Meet Ben, the Maestro of Luxury Experiences and the visionary founder of Sensate.

With an illustrious career that spans over two decades

in the international luxury retail and hospitality sectors,

Ben is the epitome of sophistication and expertise.

He has been the strategic genius behind customer and employee engagement initiatives for iconic brands like Louis Vuitton, Burberry, Selfridges, Tiffany & Co,

and Hugo Boss.

Ben is more than just an executive coach, he's a leadership alchemist who has transformed high-potential individuals into industry leaders. His expertise extends beyond the conventional, encompassing Service Excellence, Customer and Employee Experience Psychology, and Cross-Cultural Leadership. When you partner with Sensate, you're not merely hiring an agency; you're aligning your brand with Ben's unparalleled mastery in creating experiences that are nothing short of extraordinary. 

Ben Safra

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